Custom Iron On Patches is committed to publishing accurate content and to correcting errors openly when they are identified. This page documents how readers can report factual errors in published articles, how corrections are assessed, what transparency standards apply when corrections are made, and how long the process takes. The Corrections Policy applies to all editorial content on the Custom Iron On Patches website including blog articles, technical guides, case studies and FAQ content.
This policy operates alongside the editorial policy and the expert review process as part of the Company’s content trust framework.
How to Report a Factual Error
Readers who identify a factual error in published content can report it through any of the following channels:
- Address: [email protected]
- Subject line: “Correction – [Article Title]”
- Include:
- Direct quote or paraphrase of the disputed claim
- URL of the article
- Reasoning for why the claim is incorrect
- Source supporting the correction (where applicable)
- Contact email for follow-up
Direct Article Comment
Where comments are enabled on a published article, factual corrections can be raised in the comments section. Comments are reviewed during the corrections triage process described below.
Phone
- 07746 501247 during UK office hours (Monday to Friday)
- The team will document the correction in writing and send a written acknowledgement to the caller’s email address
Anonymous correction reports are reviewed but cannot receive individual responses (the originator cannot be informed of any action taken). For substantive corrections, providing contact details helps the editorial team verify the issue and follow up with the reporter.
What Counts as a Factual Error
The Corrections Policy applies to factual errors. This includes:
- Incorrect technical specifications, wrong file format, wrong resolution requirement, wrong tolerance, wrong stitch count
- Incorrect industry information, outdated industry practice, wrong UK regulation, wrong procurement framework reference, wrong courier service detail
- Incorrect company information, wrong year of founding, wrong workshop address, wrong team member detail, wrong machine specification
- Incorrect quantitative claims, wrong price band, wrong lead time, wrong colour count limit, wrong Pantone tolerance
- Incorrect attribution, wrong source citation, missing attribution where required, incorrect quotation
- Date errors, incorrect publication date, incorrect “last updated” date, incorrect historical date
- Typographical errors causing meaning change, typos that change the meaning of a claim (e.g. “10 patches” written as “100 patches”)
The Corrections Policy does not apply to:
- Editorial opinion, opinion pieces by the founder or named contributors are not “factual errors” if a reader disagrees with the conclusion
- Stylistic preference, formatting, phrasing, paragraph structure
- Minor typos that don’t change meaning, corrected silently without formal correction notice
- Subjective judgement, recommendations, comparisons or guidance that reflect the author’s professional judgement
- Genuine industry debate, where the article describes one valid approach and the reader prefers a different valid approach, this is reflected as a clarification (where useful) rather than a correction
For complaints about content that fall outside factual errors (e.g. concerns about editorial direction, alleged bias, content scope), the complaints procedure applies.
How Corrections Are Assessed
Reported corrections pass through a documented assessment process before being published.
1. Acknowledgement (Within 1 Working Day)
The customer service team acknowledges receipt of the correction report and confirms the report has been forwarded to the editorial team.
2. Editorial Triage (Within 3 Working Days)
The editorial team reviews the correction report and classifies it as:
- Confirmed factual error, clear, verifiable error in the published content. Proceeds to Stage 3.
- Disputed claim requiring expert review, claim that requires technical or specialist verification. Routed to the relevant technical reviewer per the expert review process.
- Not a factual error, claim does not meet the corrections threshold (e.g. opinion, stylistic, subjective). Reporter informed with reasoning.
- Already correct, the article correctly states the position the reporter believes is wrong. Reporter informed with reasoning.
3. Correction Drafting (Within 5 Working Days)
For confirmed errors, the editorial team drafts the correction. The correction includes:
- The original incorrect claim
- The corrected version
- Reasoning where helpful
- Date of correction
4. Reviewer Verification (Within 7 Working Days)
For technical corrections, the relevant expert reviewer verifies the corrected version is accurate before publication. For non-technical corrections, the editorial team verifies independently.
5. Publication of Correction (Within 10 Working Days)
The corrected article is published with a visible correction notice (described below).
6. Reporter Notification
The original reporter is notified by email that the correction has been published, with a link to the corrected article.
The full process takes a maximum of 10 working days from initial report to published correction. Most corrections complete in 5–7 working days. Urgent corrections (where the error could mislead customers about a time-sensitive decision) are expedited.
How Corrections Are Displayed
Custom Iron On Patches publishes corrections transparently. Specifically:
On the Article Itself
Every corrected article displays a correction notice at the top of the article showing:
- Date of correction
- What was changed, brief description (e.g. “Corrected the maximum stitch count from 22,000 to 25,000.”)
- Why the correction was made, where useful (e.g. “Original figure reflected an outdated machine specification.”)
- Date of original publication, preserved for context
For example:
Correction notice – [Date]
This article was updated on [Date] to correct the maximum embroidery stitch count, which was originally stated as 22,000. The correct figure is 25,000, reflecting the current capability of the workshop’s multi-head embroidery machines. Thank you to the reader who flagged this.
The original article remains accessible (corrected) rather than being removed. The original incorrect text is replaced with the corrected version inline.
On the Last Updated Date
The article’s “Last updated” date is set to the correction date.
Schema Update
The article’s Article schema dateModified field is updated to the correction date.
Significant Corrections
For significant corrections, where the error materially affected the reader’s understanding, the correction notice is featured more prominently and may include:
- A summary of the original article position
- A summary of the corrected position
- Acknowledgement of the impact of the original error
Significant corrections are also disclosed in the editorial policy update notes section if the correction relates to broader editorial standards.
Corrections Log
Custom Iron On Patches maintains an internal corrections log recording:
- Date correction reported
- Article affected
- Nature of the correction
- Reporter (where named)
- Date correction published
- Time elapsed from report to publication
The corrections log is internal but aggregate data may be made available to:
- Public sector procurement teams as part of supplier onboarding (if requested)
- Editorial team during quarterly review of correction patterns
- Senior management for continuous improvement
The corrections log is retained per the Company’s privacy policy and UK GDPR data retention requirements.
When We Get It Wrong
Custom Iron On Patches commits to correcting confirmed factual errors openly rather than:
- Silently editing without disclosure, corrections are always disclosed via the correction notice
- Removing the article entirely, articles remain accessible (corrected) so readers can see the corrected version
- Disputing legitimate corrections, confirmed errors are corrected regardless of who identified them or how the report was raised
- Penalising reporters, readers who raise corrections are not blocked, ignored or treated unfavourably in future interactions
For significant errors (where readers may have made decisions based on incorrect information), Custom Iron On Patches will, where reasonable:
- Notify customers who relied on the incorrect information
- Offer remediation where the incorrect information caused customer cost
- Review the editorial process to prevent recurrence
Repeat Errors and Process Improvement
Where multiple corrections are reported on similar topics or from similar sources, the editorial team reviews the underlying process. Possible outcomes:
- Author training, additional briefing for authors on the relevant topic
- Reviewer assignment changes, different or additional reviewers for relevant topic areas
- Source review, reassessment of the published industry sources used for the relevant topic
- Article archival, articles with persistent accuracy issues may be archived and rewritten from scratch by a different author
Aggregate correction patterns are reviewed quarterly as part of editorial quality assurance.
What Custom Iron On Patches Does Not Do
No Stealth Editing
Articles are not silently edited to remove or change controversial passages without disclosure. Where content needs updating beyond a correction (e.g. industry practice has evolved, statutory references have changed), the update is disclosed via the “Last updated” date and (where substantive) a brief update notice.
No Editorial Suppression
Corrections from sources critical of Custom Iron On Patches’ commercial position are assessed on the same basis as corrections from supportive sources. Corrections cannot be declined on the basis that the reporter is a competitor, journalist or critic.
No Retroactive Article Removal
Articles are not removed retrospectively to obscure historical positions. Where an article is genuinely no longer relevant (e.g. discusses a discontinued service), the article is archived with a clear “no longer current” notice rather than deleted.
The exception is articles found to be factually wrong in their entirety where partial correction is not possible, these are clearly marked as withdrawn rather than deleted, and the withdrawal is disclosed.
Verification of Corrections
Readers who want to verify that a correction has been made can:
- Compare the article to its archived version in the Internet Archive (web.archive.org), Custom Iron On Patches does not interfere with archived versions
- Review the correction notice at the top of the corrected article
- Email [email protected] to confirm that a specific correction has been processed
This transparency is a deliberate part of the Corrections Policy. The Company’s commitment is to make corrections openly verifiable rather than rely on reader trust alone.
Frequently Asked Corrections Policy Questions
How do I report a factual error in an article?
Email [email protected] with the subject line “Correction – [Article Title]” and include the disputed claim, article URL, reasoning, source supporting the correction (if applicable) and contact email. Acknowledgement comes within one working day; the full process takes a maximum of 10 working days.
How quickly are corrections published?
The full corrections process takes a maximum of 10 working days from initial report to published correction. Most corrections complete within 5–7 working days. Urgent corrections affecting time-sensitive customer decisions are expedited.
Will my correction be acknowledged on the article?
The correction notice on the article includes the date of correction, what was changed and why. Reporters are credited generically (e.g. “Thank you to the reader who flagged this”) unless they have specifically requested named credit. Anonymous reports are processed but no credit is given.
What if my correction is rejected?
If the editorial team determines the report does not meet the corrections threshold, the reporter is informed with reasoning. Reasons for rejection include: not a factual error (e.g. opinion or stylistic preference), claim is already correct as published, or claim cannot be substantiated. Rejected corrections can be escalated via the complaints procedure.
Do you ever silently edit articles?
No. Substantive changes to article content are disclosed via correction notices or update notes. Minor typo fixes that don’t change meaning are corrected silently without formal notice.
What happens to articles that have been corrected?
The corrected article remains accessible at its original URL. The correction notice is published at the top of the article. The “Last updated” date is set to the correction date. The article’s schema dateModified field is updated. Original article content is replaced inline with the corrected version (the original incorrect text is not preserved in the article).
Can I see a list of past corrections?
The internal corrections log is not currently published publicly. Aggregate data is available on request to public sector procurement teams as part of supplier onboarding. The editorial team is considering publishing an annual public corrections summary as the blog matures.
Get In Touch
To report a correction or query the corrections process:
- Email: [email protected] (subject: “Correction”)
- Phone: 07746 501247
- Address: Custom Iron On Patches Ltd, 10 Newhall Street, Birmingham, B3 3AG