Custom Iron On Patches manufactures bulk and trade custom patches for UK businesses, schools, councils, NHS, MoD and uniformed services from a Birmingham workshop. The B2B service includes dedicated account management, pro-forma invoicing, 30-day account terms (subject to approval), framework agreement compatibility and volume pricing on orders of any size. Every patch is produced in the UK with no overseas outsourcing.
This page documents the B2B service, account application process and procurement-relevant information for trade and public sector buyers.
Who the B2B Service Is For
The Custom Iron On Patches B2B service serves five primary buyer segments:
1. Schools, Colleges and Universities
Patches for school uniforms, house badges, prefect insignia, sports teams, scout and cadet groups, university societies, alumni patches and graduation merchandise. B2B service includes preferential pricing for repeat ordering, multi-design framework agreements and direct invoice billing.
2. Councils and Local Authorities
Patches for council uniformed services (refuse, parks, highways, environmental health), public engagement merchandise, civic event branding and council framework procurement. B2B service includes UK GDPR-compliant artwork handling, framework agreement compatibility and procurement-grade documentation.
3. NHS, Military and Uniformed Services
Operational patches, unit insignia, morale patches, rank badges and identification badges for NHS Trusts, MoD units, cadet forces, reserves, scout and guide associations, and emergency services. B2B service includes secure artwork handling, framework agreement compatibility and chain-of-custody documentation where required.
4. Corporate and Commercial Businesses
Patches for staff uniforms, branded merchandise, hospitality uniforms, trade workwear, event apparel and corporate gifting. B2B service includes account management, volume pricing tiers and recurring-order rates.
5. Resellers and Trade Buyers
White-label and trade pricing for promotional products distributors, embroidery resellers, schoolwear suppliers, uniform suppliers and corporate merchandise distributors. Trade accounts include preferential pricing, no end-customer branding on dispatch documentation and pro-forma invoicing standard.
B2B Service Inclusions
Every B2B account benefits from the following at no extra charge:
| Service | Detail |
| Dedicated account manager | Single point of contact for all orders, queries and invoices |
| Free design and digitising | Included on every order, artwork preparation, file conversion and unlimited revisions |
| 24-hour proof turnaround | Digital proof returned within 24 hours of artwork submission |
| Volume pricing | Per-unit prices reduce significantly at higher quantities |
| Pro-forma invoicing | Standard for public sector and approved B2B accounts |
| Recurring order rates | Preferential pricing on repeat orders of existing designs |
| Multi-design account discounts | Pricing benefit for accounts ordering multiple distinct designs across the year |
| UK manufacturing | All production at the Birmingham workshop, no overseas outsourcing |
| Quality guarantee | Free remake on any manufacturing defect, applies to B2B and standard orders alike |
Payment Terms for B2B Accounts
Custom Iron On Patches offers three payment models for B2B accounts:
Pro-Forma Invoicing (Standard)
Pro-forma invoicing is the standard model for public sector and verified B2B accounts. The customer receives a pro-forma invoice after proof approval; payment is made by BACS or card before production begins. Pro-forma invoicing is available immediately on B2B account approval and does not require credit checking.
30-Day Account Terms (Subject to Approval)
30-day account terms are available for verified B2B accounts subject to credit approval. The application process involves:
- Submission of a B2B account application form (available below)
- Credit reference check (typically via Experian or Creditsafe)
- Trade reference verification (two trade references requested)
- Account approval and credit limit assignment
- Account activation
30-day terms are typically extended to:
- Public sector buyers (schools, NHS, councils, MoD, government bodies)
- Established B2B customers with positive trading history
- Verified UK Ltd companies with strong credit profile
Framework Agreement Billing
For customers ordering through public sector procurement frameworks (Crown Commercial Service, NHS Supply Chain, YPO, ESPO, NEPO, LUPC), Custom Iron On Patches accommodates framework-specific billing requirements including:
- Purchase order processing
- Framework reference inclusion on invoices
- Procurement-compliant documentation
- E-invoicing where required (PEPPOL, Tradeshift, etc.)
- VAT reverse-charge handling where applicable
Framework billing is configured at account setup based on the relevant framework’s requirements.
Volume Pricing Structure
B2B accounts benefit from volume pricing tiers on every order. Indicative pricing tiers (per-unit price reduction vs single-order baseline):
| Quantity | Typical Per-Unit Discount |
| 100 units | 30-40% reduction |
| 500 units | 50-60% reduction |
| 1,000 units | 60-70% reduction |
| 5,000 units | 70-80% reduction |
| 10,000+ units | Bespoke pricing, contact for quote |
For multi-order volume agreements (e.g. “we will order 500 patches per quarter for 12 months”), bespoke volume pricing applies and is fixed across the agreement period regardless of individual order size. Multi-order agreements are typically priced at the equivalent of the total annual volume tier.
For full pricing detail, see the pricing guide.
B2B Account Service Levels
Custom Iron On Patches offers two B2B service tiers:
Standard B2B Account
For most B2B customers, schools, small councils, businesses, sports clubs and uniformed services with regular ordering. Service level includes:
- Dedicated account manager
- Pro-forma invoicing standard, 30-day terms subject to approval
- Volume pricing per the standard tier table
- 24-hour proof turnaround
- Standard 5-10 working day production lead time
Strategic B2B Account
For high-volume B2B customers, large councils, NHS Trusts, MoD framework holders, large corporates, national resellers and distributors. Service level includes:
- Dedicated account manager + senior account contact
- Pre-approved purchase order workflow
- Bespoke volume pricing fixed across the trading relationship
- Priority production scheduling for time-critical orders
- Custom dispatch and packaging requirements
- Quarterly account reviews
- Framework agreement compatibility
Strategic accounts are reviewed individually. The team typically arranges a workshop visit or video call to discuss specific requirements before establishing the account.
Procurement-Relevant Documentation
For B2B and public sector procurement teams conducting supplier onboarding, the following documentation is available on request:
- Companies House registration confirmation
- VAT registration certificate (if VAT registered)
- ICO data protection registration confirmation
- Public liability insurance certificate
- Employer’s liability insurance certificate
- Product liability insurance certificate
- Internal quality management documentation
- Standard terms of trading
- Modern slavery statement (where turnover threshold applies)
- Sustainability and environmental policy documentation
- Accessibility statement
- GDPR and data handling documentation
- Reference list (with customer permission)
- Workshop visit / audit availability
To request supplier onboarding documentation, submit a B2B enquiry with “Supplier Onboarding” specified.
For full standards and compliance information, see the standards and compliance page.
Public Sector and Framework Procurement
Custom Iron On Patches serves UK public sector buyers via three procurement routes:
Direct Order
Direct purchase orders from schools, councils, NHS Trusts, and government bodies. Pro-forma invoicing standard. Volume pricing per tier table. Standard B2B account terms apply.
Framework Agreement Compatibility
Custom Iron On Patches operates compatibly with major UK public sector procurement frameworks:
| Framework | Sector |
| Crown Commercial Service (CCS) | Cross-government |
| NHS Supply Chain | NHS Trusts and providers |
| YPO | Local government, education, blue light |
| ESPO | Education, public sector |
| NEPO | North East public sector |
| LUPC | Universities and HE institutions |
| TUCO | University catering and merchandise |
| CPC (Crescent Purchasing Consortium) | Education |
The workshop accommodates framework-specific procurement requirements including PO processing, framework reference inclusion, e-invoicing and procurement-compliant documentation. Framework participation status is confirmed at account setup based on each framework’s current eligibility requirements.
Tender Response
For major public sector tenders requiring formal proposal response, Custom Iron On Patches can submit tender documentation including:
- Capability statement
- Pricing schedule per tender requirements
- Quality assurance documentation
- Insurance and compliance certificates
- Reference customer details (with permission)
- Sustainability and social value statements
Tender enquiries should be submitted via the form below with the tender reference and deadline.
Workshop Visits for B2B Buyers
Custom Iron On Patches welcomes B2B buyer visits to the Birmingham workshop. Visits are arranged by appointment and typically include:
- Full workshop tour (production floor, design studio, QC bay, dispatch area)
- Equipment demonstration across all five patch types
- Discussion of past projects relevant to the buyer’s sector
- Sample handling and review of recently completed orders
- Procurement and account setup discussion
Workshop visits are particularly valuable for:
- Public sector procurement teams conducting supplier audit
- Corporate procurement leads evaluating Custom Iron On Patches as a strategic supplier
- Reseller/distributor evaluation visits
- Tender response site verification
To arrange a visit, contact the team at least one week in advance.
Frequently Asked B2B Questions
Do you offer 30-day account terms?
Yes, subject to credit approval. The application process involves a credit reference check and trade reference verification. Pro-forma invoicing is the standard model and is available immediately on B2B account approval without credit checking.
Are you on the Crown Commercial Service framework?
Custom Iron On Patches operates compatibly with major UK public sector procurement frameworks including Crown Commercial Service, NHS Supply Chain, YPO, ESPO and others. Specific framework participation status is confirmed at account setup based on each framework’s current eligibility requirements.
What’s the minimum order for a B2B account?
The standard £70 minimum order value applies to B2B accounts. There is no minimum unit quantity. B2B accounts benefit from volume pricing tiers on orders of 100+ units.
Can you handle multi-design orders?
Yes. A single order can include multiple distinct designs, each with its own digitising and proof. Multi-design accounts are typical for schools (multiple house patches, sports patches, prefect badges in one order) and for resellers managing multiple end-client accounts.
Do you offer white-label / unbranded dispatch for resellers?
Yes. Reseller accounts can be configured with white-label dispatch, orders ship without Custom Iron On Patches branding on the dispatch documentation, allowing the reseller to maintain end-client branding throughout.
What’s the lead time for bulk orders?
Standard B2B production lead time is 5-10 working days. For very large orders (5,000+ units), lead time may extend to 10-15 working days. Strategic B2B accounts can access priority production scheduling for time-critical orders. Confirm lead time at quote stage.
Do you provide tender documentation?
Yes. Tender response documentation including capability statements, pricing schedules, quality assurance documentation and compliance certificates is available for major public sector tenders. Submit tender details via the B2B enquiry form with the tender reference and deadline.
What documentation can you provide for supplier onboarding?
Companies House registration, VAT certificate (if applicable), ICO registration, insurance certificates (public liability, employer’s liability, product liability), quality management documentation, modern slavery statement, GDPR documentation and customer references with permission. See the standards and compliance page for full detail.
Are samples available for procurement evaluation?
Yes. Verified B2B accounts can access an enhanced sample programme. See the sample and proofing policy for full detail.
Do you have a reseller / trade pricing structure?
Yes. Reseller and trade accounts benefit from preferential pricing reflecting the higher annual order volume and reduced sales support cost. Trade pricing is confirmed at account setup based on volume commitment and order frequency.
Get In Touch
For all B2B and trade enquiries:
- Submit a B2B enquiry
- Email: [email protected] (subject line: “B2B ENQUIRY”)
- Phone: 07746 501247
- Address: 10 Newhall Street, Birmingham, B3 3AG
For non-B2B enquiries, see the contact page.