Last updated: 8 May 2026
This Privacy Policy explains how Custom Iron On Patches UK collects, uses, stores, and protects personal information when you use our website, request a quote, place an order, contact us, or otherwise interact with our business.
Our website is: https://customirononpatches.co.uk/
1. Who We Are
Custom Iron On Patches UK supplies custom patches, badges, labels, and related products to customers in the United Kingdom and internationally.
Our contact details are:
Custom Iron On Patches UK
10 Newhall Street
Birmingham
B3 3LX
United Kingdom
Email: [email protected]
For privacy-related enquiries, please contact us using the email address above and include “Privacy Request” in the subject line.
2. Information We Collect
We may collect and process the following types of personal information.
Information You Provide Directly
This may include:
- your name;
- business or organisation name;
- email address;
- phone number;
- billing address;
- delivery address;
- order details;
- quote request details;
- artwork, logos, files, or design instructions you upload or send to us;
- payment-related information;
- correspondence you send to us by email, phone, forms, or messaging channels;
- complaint, warranty, correction, or support information.
Information Collected Automatically
When you use our website, we may collect limited technical information, including:
- IP address;
- browser type and version;
- device type;
- operating system;
- pages visited;
- referral source;
- approximate location;
- date and time of visit;
- website performance and security logs.
Some of this information may be collected through cookies or similar technologies. Please see our Cookie Policy for more information.
Information From Third Parties
We may receive limited personal information from third-party services where necessary, such as:
- payment processors;
- courier or delivery partners;
- analytics providers;
- advertising platforms, where consent has been given;
- fraud prevention or website security tools;
- business directories or public company information sources where relevant to trade account checks.
3. How We Use Personal Information
We use personal information to:
- respond to enquiries and quote requests;
- prepare artwork proofs and production files;
- process and manage orders;
- manufacture and dispatch products;
- take and manage payments;
- provide invoices, receipts, and account records;
- communicate about orders, artwork, delivery, complaints, or warranty matters;
- provide customer support;
- manage trade or bulk enquiries;
- prevent fraud, spam, abuse, and security incidents;
- improve our website, services, and customer experience;
- measure website performance and marketing effectiveness where consent has been given;
- comply with legal, tax, accounting, and regulatory obligations;
- protect our legal rights and business interests.
4. Lawful Bases for Processing
We process personal information under one or more of the following lawful bases.
| Lawful basis | When it applies |
|---|---|
| Contract | When we need to process your information to provide a quote, fulfil an order, arrange delivery, process payment, or respond to order-related enquiries. |
| Legitimate interests | When we need to operate our business, respond to enquiries, prevent fraud, improve services, maintain website security, keep business records, or manage customer relationships. |
| Consent | When we use non-essential cookies, analytics, marketing pixels, or send marketing communications where consent is required. |
| Legal obligation | When we must keep records for tax, accounting, consumer protection, legal, or regulatory reasons. |
| Legal claims | When processing is necessary to establish, exercise, or defend legal claims. |
5. Payments
We may use third-party payment providers such as Stripe and PayPal to process online payments securely.
When you make a payment, payment information may be processed directly by the payment provider. We do not store full card details on our website.
Payment providers may process your personal data according to their own privacy policies and security standards.
6. Artwork, Logos, and Uploaded Files
When you send us artwork, logos, brand assets, photographs, or design files, we use those files only for purposes connected with your quote, proof, production, order, or support request.
Artwork and uploaded files may contain personal data if, for example, they include names, photographs, contact details, signatures, or identifiable logos.
We may retain artwork files for a reasonable period to support repeat orders, reprints, quality checks, complaints, warranty issues, and record keeping. You may ask us to delete artwork files where we no longer need them for contractual, legal, or legitimate business reasons.
7. Cookies and Analytics
Our website uses cookies and similar technologies.
Some cookies are strictly necessary for the website to work properly. Others, such as analytics or marketing cookies, are only used where consent has been given through our cookie banner or cookie preference tool.
We may use analytics services such as Google Analytics 4 to understand how visitors use our website and improve user experience.
Please see our Cookie Policy for more information about the cookies we use and how to manage your preferences.
8. Marketing
We may use your contact details to send marketing communications only where we have a lawful basis to do so.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
We will not sell your personal information to third-party advertisers.
9. Who We Share Personal Information With
We may share personal information with trusted service providers where necessary to operate our business and provide our services.
| Provider / recipient | Purpose | Data shared |
|---|---|---|
| Website hosting provider | Hosting and operating the website | Website data, server logs, technical data |
| Google Workspace or business email provider | Business email and customer communications | Name, email address, message content, attachments |
| Stripe | Payment processing and fraud prevention | Payment details, name, email address, billing information, transaction information |
| PayPal | Payment processing and fraud prevention | Payment details, name, email address, billing information, transaction information |
| Accounting software provider | Invoicing, bookkeeping, tax and accounting records | Name, business name, billing address, order details, payment records |
| Royal Mail, DPD, or other courier partners | Order delivery and tracking | Name, delivery address, phone number, email address, parcel information |
| Website security and spam prevention tools | Website protection, fraud prevention, form security | IP address, technical identifiers, form metadata |
| Google Analytics 4 | Website analytics, where consent has been given | Cookie identifiers, device information, approximate location, website usage data |
| Google Ads or Meta advertising tools | Advertising measurement and conversion tracking, where consent has been given | Cookie identifiers, device information, website interactions |
| Professional advisers | Legal, accounting, tax, insurance, or business advice | Relevant business, order, payment, or dispute information |
| Regulators, authorities, or courts | Compliance with legal obligations or legal claims | Information required by law or legal process |
We only share personal information where necessary and appropriate.
10. International Transfers
Some service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we rely on appropriate safeguards where required, such as:
- UK adequacy regulations;
- the UK International Data Transfer Agreement;
- the UK Addendum to the EU Standard Contractual Clauses;
- contractual safeguards used by our service providers.
11. How Long We Keep Personal Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
Typical retention periods include:
| Data type | Typical retention period |
|---|---|
| Quote enquiries | Up to 24 months after last contact |
| Customer order records | Up to 7 years for tax, accounting, and legal record keeping |
| Invoices and payment records | Up to 7 years |
| Artwork and production files | Up to 60 months after order completion, unless deletion is requested and no legal or business reason requires retention |
| Email correspondence | Up to 6 years where relevant to orders, complaints, disputes, or business records |
| Website security logs | Usually up to 12 months unless needed for investigation |
| Analytics data | According to analytics platform settings, usually up to 14 or 26 months |
We may keep information for longer where required by law, necessary for legal claims, or needed to investigate fraud, abuse, complaints, or security issues.
12. How We Protect Personal Information
We use reasonable technical and organisational measures to protect personal information. These may include:
- HTTPS encryption on the website;
- restricted access to customer and order data;
- password-protected business systems;
- secure payment processing through third-party payment providers;
- website security monitoring;
- spam and abuse prevention tools;
- backup and recovery procedures;
- staff access limited to business need.
No website or online service can guarantee absolute security, but we take steps to reduce the risk of unauthorised access, loss, misuse, or disclosure.
13. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- access the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information;
- request restriction of processing;
- object to processing based on legitimate interests;
- withdraw consent where processing is based on consent;
- request data portability in certain circumstances;
- complain to the UK Information Commissioner’s Office.
These rights may be subject to legal limits. For example, we may need to keep certain information for tax, accounting, legal, or fraud-prevention reasons.
To make a request, contact us at:
Please include enough information for us to identify you and understand your request.
14. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office.
Information Commissioner’s Office
Website: https://ico.org.uk/
Phone: 0303 123 1113
15. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it where required.
16. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.
You should review the privacy policies of any third-party websites you visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.
When we make changes, we will update the “Last updated” date at the top of this page.
18. Contact Us
For questions about this Privacy Policy or to exercise your data protection rights, contact us at:
Custom Iron On Patches UK
10 Newhall Street
Birmingham
B3 3LX
United Kingdom
Email: [email protected]